WHEN your network goes down, it’s your mobile provider’s responsibility to fix the problem – and that means O2 has a lot of work to do after it went down today.
If you feel the outage caused you significant problems or you waited a long time for the repairs to take place, it’s worth complaining and asking for a refund on your bill or compensation.
Telecoms regulator Ofcom says in cases where you have been without service for some time, you may also have the right to cancel your contract penalty free.
To complain, you need to follow your provider’s formal complaints procedure.
Details should be available on its website or from its customer services.
If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.
Ofcom has approved two ADR schemes – CISAS and Ombudsman Services: Communications. Your provider will tell you which scheme it is a member of.
Millions of O2 customers woke up to ‘no service’ warnings today, following an overnight service outage on the network.
It is estimated 32 million people were left without online access, with O2 blaiming it on a software issue with a third party supplier.
The network started suffering problems shortly after 5:30am this morning, with customers taking to social media to reveal they had no connection.
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The company then issued a public statement confirming the network is down.
O2 told its 25 million UK customers that voice calls were still working but advised people to seek out wifi if they needed to get online while the outage persisted.
Regulator Ofcom said it’s currently working with O2 to identify the root cause.
One O2 customer received a text from the company after a day with no connection – about his bill.
Pensioner Brian Highley, from Woodbury, Devon, said:”No connection with the world all day but now fixed.
“My first text came from O2 reminding me to pay my bill in five days time.”
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News Pictures O2 compensation: How you can claim a refund on your bill after network went down
You don’t have to pack away your bikini just because you’re the wrong side of 20. These body-beautiful stars reveal their secrets to staying in shape and prove you can smoulder in a two-piece, whatever your age. Read on and be bikini inspired!
TEENS
Hayden Panettiere
Size: 8
Age: 18
Height: 5ft 1in
Weight: 8st
To achieve her kick-ass figure, Hayden – who plays cheerleader Claire Bennet in Heroes – follows the ‘quartering’ rule. She eats only a quarter of the food on her plate, then waits 20 minutes before deciding whether she needs to eat again.
Hayden says: “I don’t have a model’s body, but I’m not one of those crazy girls who thinks that they’re fat. I’m OK with what I have.”
Nicollette says: “I don’t like diets – I see it, I eat it! I believe in eating healthily with lots of protein, vegetables and carbs to give you energy.”
kim cattrall
Size: 10-12
Age: 52
Height: 5ft 8in
Weight: 9st 4lb
SATC star Kim swears by gym sessions with Russian kettle bells (traditional cast-iron weights) and the South Beach Diet to give her the body she wants. To avoid overeating, Kim has a radical diet trick – squirting lemon juice on her leftovers – so she won’t carry on picking.
Kim says: “I am no super-thin Hollywood actress. I am built for men who like women to look like women.”
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