Sometimes a customer’s power-tripping struggle to one-up the authority of an employee backfires spectacularly when they realize who they’re talking to. These are some of those beautiful stories told straight from the horse’s mouth (or occasionally from a first-hand witness).
Friend of mine: She was getting chewed out over something or other, finally the woman loudly demanded to see the manager. So she shrugged and got the manager.
Manager comes out all confused. Angry woman demands my friend get fired. Manager is very confused “But Ma’am, I can’t do that… she is the owner.
Unknown
We had this insane and rude as hell old woman screaming and ranting she couldn’t use a coupon for something the coupon was not even for. We stood there arguing a good 5 minutes holding the line up. Her grown granddaughters were with her trying to call her down and embarrassed as hell. Usually… I would of just given in and let her use the damn thing but she was being so rude I was not about to help her.
She asked me to speak to my manager and I said I was the manager and she didn’t like that at all and said “well I’ll just go to the other location in town they will take my coupon” and I said NOT IF YOU DON’T BUY WHAT IT IS FOR!
She left.
Few minutes later we run out of a product we need and I call other location and they have some we can borrow so I head over to get it.
I walk in the store and who do I see about to get in line for some food? The old coupon lady.
So I wash my hands… Glove on up and jump on the food line.
The lady walks up to the counter and I smile huge and say “hello!!!! How can I help you?????”
Her granddaughters both gasp and go “oh god here we go” and the look on the grandmas face was priceless!!
She did not try the coupon again lol.
butchyeugene
Ooh. I have one of these. Used to be a department supervisor for a library. Basically this meant I was third from the top in the system according to the org chart, and if my manager was gone then I was in charge of the building.
One day a lady is in our department complaining about some bit of policy. Can’t remember what, but think an entitled suburban mom getting mad we won’t bend policy for her. She finally demands to talk to my supervisor when I won’t budge.
I smile. Tell her that’s fine. Turn as though I’m going to get someone, but do a full twirl instead and hold out my hand. She looks at me like I’m nuts and I introduce myself as the supervisor and heard she had a problem.
The lady storms off to the front desk. A few minutes later one of the workers there comes back with this lady. Explains that she had a problem and wanted to talk to the person in charge. Which was me that day because my boss was out.
The look on her face when the front desk worker pulled her into the office to talk to the person in charge and I was sitting there grinning was delicious. I explained that we still wouldn’t be changing our system policy just for her. Have a nice day.
Only time I’ve ever been able to do that, but it was fun.
Unknown
I worked at a restaurant where you filled in a ticket with all the ingredients you wanted on your pasta/pizza/salad. There were large boards above a counter explaining how to order correctly. Once customers filled out their ticket they could bring it to the register. During a weekend lunch rush with a line of at least 25 people, a woman comes up to the counter and tells our cashier what she wants. When the cashier told her that he needed a ticket she got annoyed about the “inconvenience,” all while the line builds up behind her. She demands to be given a ticket and begins filling it out right there.
Seeing this, I come up to the cashier and tell him to ring up the people behind her while she takes her sweet time making the important decision of which pasta sauce she wants. She finally finishes, pays, and sits with her gaggle of companions.
Later she comes up to me and tells me that my behavior of having the waiting customers pay before her was extremely rude. I respond by telling her we try to make sure every customer gets speedy service and her holding up the line because she didn’t read our large signs was also rude to all of the other customers. She tells me that she’d like to speak to the manager to complain about me. With a gleeful (and maybe slightly evil) grin I reply, “You already did. I’m the manager.” The look on her face when she realized she wasn’t going to get to bitch and feel vindicated about my “mistreatment” of her was lovely and even though this was years ago, it still brings me joy.
KedynsCrow
Was the business manager for a local computer store several years back, but this story is about the main manager. Guy comes in and is furious because his Mac won’t work. Looks like liquid damage. Swears up and down it’s because we sold him a faulty machine a few weeks back. He wants a full refund and is screaming in my face about it. Finally, he says “I want to speak to your manager, cause ain’t no goddamned woman know shit about computers.” I smile a little, tell him no problem, step in the back and grab my manager.
And out walks a tiny little Hispanic girl, heavily pregnant, big smile on her face (cause she’s been watching the cameras). He spluttered out something about asking his kids about spilling stuff on his computer and is never seen again.
smittenginger
Back when I was in the Air Force there was a base picnic. I was put on the crew to get things set up. This task was finished, and we were just standing around bullsh*tting waiting for people to show up.
A young-looking guy (turns out he was in his 40s, but legitimately looked 25) walks up and starts talking to us. He introduced himself as the new Operations Group commander, and was a Colonel-select. He’d literally arrived on base that very morning, and heard about the picnic.
A couple minutes later, our boss (a Major) shows up and walks over to us. He said, “Hey guys I think the new OG might be here today. Be on your best behavior because I heard he’s a real @sshole.”
We all stared at him in horror. The OG just smiled, stuck out his hand and said, “Hi. I’m the @sshole, but you can call me Colonel.
Unknown
When I was in high school I worked at a candle store in the mall. For the most part, everything was returnable for store credit unless it was a sale item or holiday specific stuff. I had a woman giving me the hardest time about not being able to return something that had obviously been used for an event and she no longer needed. She asked for the manager, who was there but wasn’t satisfied with her answer.
She went on to ask that we contact someone else about it and it just happened that we had a visitor from head office at the store that day. Still not happy with getting the same response from all of us, she went on that general disgruntled customer rant of “this place is terrible and I’m going to tell everyone how terrible it is and no one is going to shop here” And in the best move I’ve ever seen, the woman from head office dragged a ladder out into the middle of the mall walkway and insisted that the woman start telling people about her experience right then and there. The woman quickly shut up and left. It was beautiful.
goldy_locks
Not my story, but my parents. They owned a franchise deli some 12 years ago. My mom was there full time making things run smoothly and my dad would be there sometimes to help out when he wasn’t working his tech job. Well this lady came in one time and ordered her food. When it arrived, she claimed that the kitchen made it incorrectly. My mom apologized for the inconvenience and comp’ed her meal as well as gave her a certificate for a free sandwich next time the lady came in. So the lady comes in again, orders her food, and again claims it was made incorrectly. My mom again apologizes and gives her another coupon for a free sandwich.
This happened probably 1 or 2 more times. My dad had heard about it and was convinced they were just being scammed by this lady. Well, the next time the lady comes in, my dad happens to be working the kitchen. Sandwich lady comes through the drive-through and orders, my mom recognizes her and so to make sure everything is perfect, my dad makes her food himself and gives it to her.
A couple minutes later, the lady calls the store to say her food has been made wrong again!!!! My mom sets the phone down and goes to my dad and says “the lady is on the phone and says you made her food wrong again…” my dad says “You tell that bitch I didn’t make her food wrong and that she is never welcome in this restaurant again!” my mom picks up the phone and says “uhhh” and the lady goes “I heard that!!! You tell that boy that he is fired!” and my mom responds with, “ma’am, that “boy” is the owner of the restaurant…” the lady hung up and never returned! My parents both have a long laugh about that whenever they are thinking of all the stupid bullshit that went on with that restaurant :p
Beaker93
“10 years ago I was a retail manager for Bath and Body Works. One day during holiday a customer began going off on one of my seasonal employees. Like psychotically screaming at her because we were out of Peppermint Twist body lotion. I walked up and asked the girl to go cover registers and that I would talk to the customer. Customer began yelling at me. After another 5 minutes of insisting it was in the back.
Her “I WANT TO SPEAK TO YOUR MANAGER!!”
Me “Miss, I am the manager on duty. This is a popular item. We have none in the back. None of our other stores in the area have anymore. You are welcome to look online but I doubt it is there anymore either. Have a lovely day.”
She turned purple and asked for our customer service number to complain.
It was December 24…”
Unknown
Reminds me of a story my brother told me. He was bartender at a sports bar and some underage kid was trying to get served beer. My brother wouldn’t serve him and got a “my dad knows the owner, if you don’t serve me I’ll get you fired!”, to which my brother’s response was to turn to the owner who was sitting there having a beer and ask “do you know this piece of shit’s dad?”
Owner: “Who is your dad?”
Piece Of Shit: “”
Owner: “yeah, I know him. He’s a fucking asshole. Get the fuck out off my bar”
Herp_derpelson
“I own the building that the company I’m part owner in operates out of. It’s in a nice office park with about a dozen other similarly sized stand alone office buildings. We have a dumpster that gets emptied twice a week that sits behind/on the side of our building that has a nice fence around it – the way it sits the parking lot of another building is close to it.
I’m ripping out carpet at my house and each night run by work and dispose some of it (we’re not running production that week so there’s nothing in the dumpster). On the third and last night before trash comes the next day, I notice a guy smoking by his car at the other office. As I’m getting ready to leave a car comes screeching up the side drive puts his brights on and yells at me to stay where I am. I pause and it’s the same guy and starts yelling at me that he’s calling the cops he saw me dumping trash into the dumpster.
I asked him what he cares and he said he’s on special patrol for this company (the one I’m an owner of and would be in charge of hiring anyone as it is) and I’m in violation and need to remain there. I asked him who he talked to and he said “I don’t know his last name but his name is Fred”. We have never had a Fred work there.
So he’s blocking my exit and I start hearing a siren. This guy says something like “here they come now you’re screwed!” so I just sit there another minute. In rolls a county brownie with his lights on he comes strolling up and then says “Hey, what’s up?” I said “Hey Andy I’m not sure but this guy here is trespassing on my property”. His face at this point gets sheet white.
No I didn’t press charges even if you could, but I didn’t see him around again. I don’t know if he was confused, mentally challenged, he sure seemed to have a short fuse. Officer Andy did take his info though I think more to scare the guy than anything else.”
Unknown
A full-grown man was throwing a fit that I wouldn’t mark down a Thor hammer at a Halloween store because it was missing that little brown piece of cloth that was tied on the end of it. We are talking the most minimal of issues. It was not the last one. I told him he could have a new one with the string on the end for full price, or this one without the string on the end for full price. Either way, the product’s integrity was intact and he was just being an ass.
He demanded to see the manager and I walked into my office and turned around and came back out. “Hello, I’m the manager. What seems to be the problem here?” He was sooooo mad. Loved his face. He spiked the plastic Thor hammer on the ground, effectively shattering it and stomped out. I called the cops, gave the license number, he got sued by a major party store chain for a $12 hammer and lost.
CaliforniaMntnSnake
I got a parking ticket a few months ago. When I was waiting in line to pay it I started talking to the lady next to me. Apparently, she just got fined under a new ordinance for keeping her work van parked in the street for a month. She was ranting and raving about how the city has become “Nazi Germany” because of laws like this. “Those city councilors are b*stards! How dare they!” I quietly listened and nodded.
Well, I’m on the city council and I helped write that ordinance. We have it in place because people like her keep their cars in front of peoples driveways and make it impossible for them to pull out in the morning.
When I went to the cashier and was greeted with “Good Morning, Councilor” her jaw nearly dropped.
Unknown
I used to work for a particularly large ISP doing tech support. One day the guy working next to me was dealing with a particularly rude business customer. The business customers were usually treated like kings but this guy was having a particularly hard time even getting a word in. Eventually he put up his hand to motion the supervisor come talk to the customer.
Right then the owner of the company happened to be walking by with another one of the execs. I’ve met the guy a few times at the company social events and he is a really down to earth employee friendly boss. He asked what the issue was with his customer and after it was explained he took the headset and picked up the line.
After listening for about 4-5 minutes he said very flatly “That’s never going to happen, especially not when you have an attitude like a 13 year old girl.” Again listening for a minutes before he said “I don’t have a manager. I own this company and I don’t have to listen to this shit from an asshole like you and neither do my employees. I’m terminating your account with us.”
He hung up and I watched him disable this guys account and add a note to the file. “Customer is an asshole. Do not reinstate account – Boss”. Then he just handed back the headset and carried on about his day.
inappropriate_jerk
A salesman walks into the reception area where I happened to be. I ask him if I can help him and he barely acknowledges my existence. A few more attempts and he says wants to talk to someone more senior. At that moment one of the staff enters, who is older than me. The salesman immediately tries to flag him down and asks to speak to someone in charge. He points at me and says “Well the owner is standing right there.
Via didyouknowfacts & Reddit
http://textbacklinkexchanges.com/bosses-share-moments-they-shut-down-customers-who-asked-to-speak-to-a-manager/
News Pictures Bosses share moments they shut down customers who asked to “speak to a manager”
You don’t have to pack away your bikini just because you’re the wrong side of 20. These body-beautiful stars reveal their secrets to staying in shape and prove you can smoulder in a two-piece, whatever your age. Read on and be bikini inspired!
TEENS
Hayden Panettiere
Size: 8
Age: 18
Height: 5ft 1in
Weight: 8st
To achieve her kick-ass figure, Hayden – who plays cheerleader Claire Bennet in Heroes – follows the ‘quartering’ rule. She eats only a quarter of the food on her plate, then waits 20 minutes before deciding whether she needs to eat again.
Hayden says: “I don’t have a model’s body, but I’m not one of those crazy girls who thinks that they’re fat. I’m OK with what I have.”
Nicollette says: “I don’t like diets – I see it, I eat it! I believe in eating healthily with lots of protein, vegetables and carbs to give you energy.”
kim cattrall
Size: 10-12
Age: 52
Height: 5ft 8in
Weight: 9st 4lb
SATC star Kim swears by gym sessions with Russian kettle bells (traditional cast-iron weights) and the South Beach Diet to give her the body she wants. To avoid overeating, Kim has a radical diet trick – squirting lemon juice on her leftovers – so she won’t carry on picking.
Kim says: “I am no super-thin Hollywood actress. I am built for men who like women to look like women.”
https://thechive.files.wordpress.com/2018/12/bosses-share-moments-they-shut-customers-down-who-asked-to-speak-to-a-manager-1.gif?w=358
Комментариев нет:
Отправить комментарий