New photo BA delayed due to computer failure at Heathow Terminal 5

British Airways passengers have been delayed after an apparent computer failure hit the airline's Heathrow Terminal Five.

Customers complained of queues at the London airport and difficulties checking in after what the company called 'a technical issue with some of our internal systems'.

Broadcaster Andrew Neil was among those caught up in the problems.

He tweeted: 'Yet another computer failure at Terminal 5 Heathrow for British Airways. Now regular occurrence. Flights delayed. Usual shambles, not yet on huge scale.

British Airways passengers complained of delays after computer failures at Heathrow

'We're 75 minutes late. And still not taken off. Is that your idea of normal?'

Another passenger, Derek Frome added: '"Paralyzed" and "stranded" are not the words you want to hear from your flight status update. 

'The plane is ready to take off, but we're stuck waiting in the terminal because the computer system for boarding is down and there's no backup system.'

Seb Reilly wrote: 'I think somebody at your organisation should press Ctrl+Alt+Delete and just start again. 

Customers took to Twitter to express their rage at the company over the latest problems

'You have a new problem (excuse!) every day, you are losing loyal customers across the board and your once prestigious brand is now in the gutter. Shameful.'

Despite the slew of complaints, a company spokesman insisted to MailOnline that there was not a computer failure at Terminal Five.

She said: 'A temporary glitch with some of our internal systems has been resolved. Our customers have continued to check in and fly to their destinations as normal.'

British Airways' chief executive Alex Cruz apologised earlier this month over a computer hack

Earlier the airline had posted a tweet saying: 'We are working to resolve a technical issue with some of our internal systems, including our call centres. Flights are continuing to operate and customers are able to check in as normal.'

They tweeted to another customer: 'Flights are still operating, however, there may be delays.' 

Earlier this month, British Airways boss Alex Cruz issued a grovelling apology to customers after the firm's website was hacked, affecting around 380,000 transactions.

Speaking about what data was hacked, he said: 'It was name, email address, credit card information - that would be credit card number, expiration date and the three digit [CVV] code on the back of the credit card.'

Long list of failures: BA's history of technical glitches  

British Airways rolled out a 'cost effective' IT system in October 2015.

But since launch it has caused a host of problems, costing the company more than £80million.

Workers say that it crashes 'all the time', while one source claimed last year that check-in staff have even been reduced to tears by regular glitches.

A major IT failure sparked travel chaos for tens of thousands of British Airways passengers in May 2017 and cost the company £80 million. 

More than 670 flights were cancelled due to a power failure over the spring bank holiday weekend , sparking a raft of compensation claims for flight costs, train and hotel expenses, replacement clothes and toiletries.

Under EU law, passengers can claim compensation from BA for cancelled or delayed flights, worth up to 600 euro (£528).

In September 2016 angry travellers complained of hours of queuing at airports after an IT glitch hit check-in systems. 

Travellers across the UK and U.S. complained of lengthy queues due to the technical problem, and passengers were warned of heavy delays.

It is the latest in a series of technical glitches with BA's new 'FLY' check-in system which was rolled out in June in a bid to speed-up passengers' journeys. 

However, the system has been besieged by problems causing huge delays to thousands of passengers around the globe.

British Airways began installing its new system at airports across the world in October 2015 and the roll-out was completed around June.

BA, which is run by parent company IAG after it merged with Spanish giant Iberia in 2011, is in the process of cutting costs, including across its IT department. 

The latest computer glitch is the sixth BA systems failure in a year-and-a-half , with similar problems last year on June 19, July 7, July 13 and again on July 18. 

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News Pictures BA delayed due to computer failure at Heathow Terminal 5

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