Hundreds of British Airways passengers endured a 'flight from hell' when their plane was diverted and they slept on an airport floor before landing two days late.
British Airways Flight 2036 from Orlando to Gatwick on Thursday evening was delayed 24 hours on the ground in Florida.
It finally took off on Friday evening but diverted to New York when the plane's wheels lowered at high altitude.
More than 200 passengers spent Friday night and Saturday in JFK airport because the New York marathon meant there was a shortage of hotel rooms.
Frustrated travellers shared pictures of themselves sleeping in the airport while waiting for BA to advise on the situation and offer them accommodation.
At last a relief plane took the passangers to London at 9.30pm. It arrived at Gatwick south terminal at 6.45am on Sunday, 48 hours after it was supposed to.
Passenger Ceri Todd, a GP from south Wales, wrote on Twitter: 'I could cry!'
British Airways Flight 2036 was supposed to fly from Orlando to London on Thursday but it ended up dragging out into a over-48-hour journey 'from hell'
Passenger John Chapman tweeted the airline asking for guidance saying 'your lack of information is appalling'
He followed up with a picture of a seven-year-old girl sleeping on the floor of Terminal 7 at JFK airport after the flight was diverted to New York on Friday
Twitter user Rosie Slater Watts uploaded pictures of children curled up sleeping on the ground saying: 'Cannot believe our children had to sleep on the floor of an airport terminal for five and a half hours'
Passengers said their frustrations started when they were shuttled to a hotel in Orlando after their flight was delayed for mechanical issues
British Airlines sent the customers to a hotel, but once they arrived found no airline representative or guidance of any kind - they said they were simply given a print out letter.
Customers said they were confused as the departure time kept changing, and the hotel - Rosen Shingle Creek - failed to update them on the time changes.
Many customers took to Twitter to search for answers amid the confusing delays and diversions.
Passenger John Chapman tweeted on Friday: 'What's happening with flight BA 2036 , it's nice having extra time in Orlando BA , but you lack of information is appalling, apparently we are not flying till gone midnight, info please, my family and I would like to get home.'
On Friday evening the flight finally took off, but experienced complications where it dumped fuel mid-air and lowered the landing gear at a high altitude, then diverted to JFK airport in New York.
As workers scrambled to fix the plane, the passengers were left to sleep on the ground at Terminal 7 at the airport overnight.
Shocking pictures from the airport display a myriad of strewn about suitcases and tired passengers.
Once at JFK, the angry tweets started to pour on Friday night.
Passenger Jenny Collom wrote: 'Can you please give us some information regarding the BA2036 flight? We've been diverted to JFK and are currently sitting in a check in zone with no staff in sight. People are laying on the floor, and no staff are here to provide any information whatsoever.'
SOS: Angry passengers said they were left clueless and helpless after they were diverted to JFK on Friday
Pictures from the scene at JFK reveal the mess of suitcases and passengers sleeping on the floor
The more than 200 passengers had no choice but to camp out and sleep on the ground at JFK before British Airways sent another aircraft to take them home on Saturday
Nowhere to go: The overnight stay at JFK (above) was just one stop of the long two-day journey from Orlando to London on Flight 2036
Passenger Andrew Palmer said the trouble started in Orlando when they were delayed overnight and put up in hotels - but were given no guidance about departure times
Angry: This user shared a copy of the letter they received regarding the changes to Flight 2036
He followed up with a photo hours later of a seven-year-old girl sleeping on the cold floor of JFK airport covered in a thin blanket.
'@British_Airways 7-year-old cancer survivor, sleeping on the floor at terminal 7 JFK. Thanks for nothing,' he wrote.
Passenger Craig Brown said :'We have just been dumped with no help or advise, shame on you @British_Airways this is beyond a joke now' on Twitter on Friday.
'How about you let us into the lounge while we wait instead of sitting on the floor???' he added.
A British Airways spokesperson responded saying: 'I'm afraid we can't offer what you're asking. We're sending a relief aircraft out to JFK to get customers to London as quickly as possible.'
Finally on Saturday, the airline sent a new aircraft as promised to JFK and the 200 passengers were taken off to their final destination - London.
A British Airways spokesman told MailOnline: 'Our aircraft diverted to New York on Saturday morning as a precaution, following a minor technical issue. We are sorry to our customers for the delay to their travel plans.
'We sent a relief aircraft out to New York on Saturday morning to get customers back to London Gatwick as quickly as possible.
'Our teams on the ground cared for customers, booked hotel rooms, blocked off our first class lounge and offered meal vouchers. The safety of our customers and crew is always our priority.'
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News Pictures British Airways 'flight from hell' left more than 200 furious passengers stuck for THREE days
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