MILLIONS of Brits admit they have trust issues with their voice assistants – especially when it comes to handling money, a study has found.
A poll of 1,000 UK adults who use voice assistants at least once a week found more than one quarter shy away from using their device to make payments, while 28 per cent are hesitant to use it to pay bills.
Another 27 per cent worry about transferring money through their device.
The study by Accenture UK also found more than one in five admit they leave the room or lower their voice to make sure their device can’t spy on them.
And 48 per cent believe the technology is always listening – even when they’ve not been given a command.
The reluctance to trust their device for 52 per cent of those polled comes from concerns about security while 55 per cent admit they fear being hacked and having their personal details stolen.
What Brits worry about the most when using a voice assistant
TOP 10 things we most worry about using our voice assistant for:
1. To make purchases
2. To pay bills
3. To transfer money
4. To make calls
5. To send texts
6. To control household security
7. To forecast the weather
8. To access the latest news
9. To control the household heating
10. To control the household lighting
Emma Kendrew, artificial intelligence lead for Accenture Technology in the UK said: “The take-up for voice assistants has been big, especially when you consider they’re a very new technology.
“However, many people are not using them to their full potential because of trust issues.
“There are a lot of misconceptions out there about how these voice assistants work.
“The outcome is that customers are sending a clear message that they need to feel greater confidence in the technology and its providers.
“We’re confident that this trust will develop as more security standards and integrity are built into voice technology.
“E-commerce and online banking went through the same stages of development – once there is tighter security, people will use it more.
“Once voice assistants are seen as more trustworthy, people will come to see how they can improve everyday tasks, literally without lifting a finger.”
The study also found while voice assistants mean sophisticated functionality is just a simple command away, most people only use theirs for only basic tasks.
What do we use voice assist for the most?
TOP 10 tasks we complete with a voice assistant:
1. To ask a random question or to find out a fact
2. To forecast the weather
3. To listen to music
4. To access the latest news
5. To make calls
6. To set alarms and reminders
7. To search the web
8. To send text messages
9. To check travel information
10. To entertain me with jokes and raps
On average, users are speaking to their voice assistant four times a day – with three in 10 saying this is more often than they speak to their family.
But they are still most likely to use it to answer a random question or find out a fact (54 per cent), followed by checking the weather forecast (50 per cent) and listening to music (45 per cent).
In fact, the average user is taking advantage of just six of their device’s functions, which is barely the tip of the iceberg when the Amazon Echo, for example, has over 45,000 to choose from.
Carried out via OnePoll.com, the research found a lack of trust is the reason more than one in five (22 per cent) don’t use their voice assistant more.
Emma Kendrew added: “Stats like these – on the face of it – illustrate a challenging situation for technology that has fundamentally been designed to help people.
“Artificial intelligence and the voice assistants that use it are examples of technology that should serve humanity.
“So, as the developers of these services, we need to bridge that trust gap, so that people can see and make use of the many benefits instead.
“One avenue is for technology companies to extend their work with financial institutions to create services that consumers have greater trust and confidence in.”
MOST READ IN MONEY
Barclays is helping millions of customers keep track of their money by allowing them to see their current accounts held with other banks in its app.
In May, HSBC launched a new, separate app that lets customers see all of their accounts on one screen, but there are concerns over the safety and privacy of keeping all of your financial data in one place.
A new money management app called Emma claims it can help you save up to £600 a year by tracking your spending and ditching unnecessary fees and subscriptions.
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News Pictures Can you trust digital voice assistants with your cash?
You don’t have to pack away your bikini just because you’re the wrong side of 20. These body-beautiful stars reveal their secrets to staying in shape and prove you can smoulder in a two-piece, whatever your age. Read on and be bikini inspired!
TEENS
Hayden Panettiere
Size: 8
Age: 18
Height: 5ft 1in
Weight: 8st
To achieve her kick-ass figure, Hayden – who plays cheerleader Claire Bennet in Heroes – follows the ‘quartering’ rule. She eats only a quarter of the food on her plate, then waits 20 minutes before deciding whether she needs to eat again.
Hayden says: “I don’t have a model’s body, but I’m not one of those crazy girls who thinks that they’re fat. I’m OK with what I have.”
Nicollette says: “I don’t like diets – I see it, I eat it! I believe in eating healthily with lots of protein, vegetables and carbs to give you energy.”
kim cattrall
Size: 10-12
Age: 52
Height: 5ft 8in
Weight: 9st 4lb
SATC star Kim swears by gym sessions with Russian kettle bells (traditional cast-iron weights) and the South Beach Diet to give her the body she wants. To avoid overeating, Kim has a radical diet trick – squirting lemon juice on her leftovers – so she won’t carry on picking.
Kim says: “I am no super-thin Hollywood actress. I am built for men who like women to look like women.”
https://www.thesun.co.uk/wp-content/uploads/2018/09/NINTCHDBPICT000433245242.jpg?strip=all&w=960
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