New photo Pregnant mother blasts Asda after delivery driver refuses to help her

A pregnant mother was forced to carry her £200 monthly shop up two flights of stairs after anAsda delivery driver refused to help her.

Amy Natasha Botten, 20, of Feltham, west London, had no choice but to leave her young son crying in her flat as she went to the ground floor to get her groceries.

Clearly out of breath, the mother of one, who is four months pregnant, videos herself confronting the driver who is seen emptying the contents of his plastic pallets onto the floor.

The clip, which was posted on Facebook, shows the driver unloading item after item  out of his plastic delivery pallets, leaving them strewn at the bottom of stairwell.

The driver (pictured) is filmed unloading the £200 shop onto the floor at the bottom of two flights of stairs

Ms Botten then confronts of him with his son's cries clearly heard in the background.

She says: 'Can you not help me with this last little bit because my little boy is up there crying his eyes out?'

But he responds: 'I'd rather not.'

She then says: 'You'd rather not? But this is your job.' 

Amy Natasha Botten, of Feltham, west London, pictured with her son, had no choice but to leave him crying in her flat as she went to the ground floor to get her groceries

Ms Botten also asks him why none of the shopping is in any bags, despite asking for bags in her order. 

He appears to shrug his shoulders and tell her 'no more bags.'

She asks him again: 'Can you not hear my little boy crying his eyes out?

The driver, who speaks broken English, points to the shopping on the floor then responds 'Little, no problem. But this..'

As he packs up and starts wheeling his plastic pallets away, she says: 'Can you not be a decent person?

Ms Botten filmed the confrontation on her mobile phone. In the video (pictured) he refuses to help her with her shopping

Asda's delivery terms and conditions, which appear on its website. It says how there may be circumstances when they may not be able to deliver to the front door, like when there may be risk of injury, or the stairs to the front door may be 'structurally unsafe'

'I am heavily pregnant.

'You are just going to walk off and leave me with this now? Thank you so much for your help.' 

Asda's delivery rules - and how it compares to other supermarkets

Asda says on its website that it is 'our commitment to deliver your order to your front door and offer to take it into your home.'

It lists four reasons when this may not be possible.

They are if the driver believes they are at risk of injury, if the stairs to the front door are 'structurally unsafe' if the driver believes it is 'unsafe to enter the property' and where the driver has 'not received clear permission to enter the property. 

Tesco says that at a customer's request, the driver 'may carry your order into the delivery address, for example, to a particular floor in an apartment block' but adds that 'we always reserve the right to deliver only to the main entrance of the delivery address.'

Sainsbury's says it will 'always deliver to the front door of your house or at least to the communal entrance to your block of flats.'

It says it will deliver to 'any floor' of a residential building 'providing it is safe to do so.' 

Morrison's does not specifically mention deliveries to blocks of flats under its terms and conditions.    

The man then leaves without saying anything else. 

After posting the video of her encounter on Facebook, Ms Botten wrote: 'This shouldn't be happening to anyone, bad health, lonely and elderly, disabled, pregnant!!

'It should NOT BE HAPPENING. It's called HOME delivery.

'I just had to carry £200 monthly shop up two flights of stairs alone, pregnant with pelvic problems. No choice but to leave my son on his own crying.

'Feltham asda gave me a bottle of champagne and some flowers and couldn’t apologise enough for the driver not doing his job. (No I won’t be drinking it and no I didn’t record this for compensation).

The video sparked a furious reaction online, with users branding it 'disgusting' and demanding the driver be sacked. 

One wrote: 'He hasn't done his job properly he should have helped her as part of his job. 

'Deliver to Ur door not make a pregnant woman struggle whilst her other child cries. He should lose his job for that. 

'Giving asda and people a bad name. Unreal! Do it job and do the decent thing.'

As Asda spokesman said: 'We always try to offer our customers great service but clearly we got it wrong on this occasion and we are truly sorry. 

'We have offered our full apologies to Ms Botten and are in contact with her to try and make amends.'

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News Pictures Pregnant mother blasts Asda after delivery driver refuses to help her

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Hayden Panettiere
Size: 8
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kim cattrall

Size: 10-12
Age: 52
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SATC star Kim swears by gym sessions with Russian kettle bells (traditional cast-iron weights) and the South Beach Diet to give her the body she wants. To avoid overeating, Kim has a radical diet trick – squirting lemon juice on her leftovers – so she won’t carry on picking.

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