New photo Ryanair faces 'enforcement action' over strike action

Ryanair is facing enforcement action by the airline regulator over its refusal to compensate passengers for flight disruption caused by staff taking strike action.

The Civil Aviation Authority (CAA) said the low-cost airline has rejected compensation claims and has now ended its agreement with AviationADR - a CAA-approved body for alternative dispute resolution of passenger complaints.

The CAA said it does not believe the strikes are 'extraordinary circumstances', as Ryanair has claimed, and are therefore not exempt, meaning its customers should be compensated. 

Ryanair refused to pay compensation to passengers for flight disruptions during recent strike action

EU legislation on cancelled flights

Passengers are eligible to claim compensation payouts of €250 (£222) when short-haul flights are cancelled without being given at least two weeks' notice. 

This is in addition to a replacement flight, or a refund.

Ryanair's flights were hit by widespread strikes over the summer by the carrier's pilot and cabin crews, while it also suffered amid the industry-wide air traffic control industrial action that saw thousands of flights cancelled across Europe. 

Some 100,000 passengers were hit by the strikes.

Staff in Spain, Portugal and Belgium went on a 48-hour walkout amid calls for increased pay, fairer working conditions, larger pensions and better job security. 

HOW YOU CAN CLAIM COMPENSATION FROM RYANAIR 

Passengers must take their claims to Aviation ADR, the airline's dispute resolution handler. 

Aviation ADR told consumer group Which? it has been ruling in favour of consumers who've complained about Ryanair cancellations caused by internal strikes.   

Passengers who have a flight cancelled with less than 15 days notice as a result of flight or cabin crew industrial action should complain to the airline first. 

If they do not receive a satisfactory response they have little choice but to use Aviation ADR.

Unlike with the claims solicitors, the process is free and Ryanair is legally obliged to comply with its decisions. 

The budget airline cancelled and delayed hundreds of flights amid the biggest strike in its history, then steadfastly said it would reject all claims filed by disgruntled customers.

The Civil Aviation Authority insist that compensation payouts of 250 euros - or £222 - are enshrined in EU law. 

Under EU legislation, passengers are entitled to 250 euros when short-haul flights are cancelled without a fortnight's notice, in addition to refunds or new flights.

Airlines can only avoid this payment under the EU261 system when the cancellation is caused by 'extraordinary circumstances' beyond the carrier's control - including extreme weather incidents and strikes by air traffic controllers.

The CAA said the strikes by Ryanair cabin crew did not qualify as an 'extraordinary circumstance' because it was within the airline's control.

 

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News Pictures Ryanair faces 'enforcement action' over strike action 

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