A VEGAN diner was left “heartbroken” after staff served him DAIRY ice cream at Pizza Hut.
Kori Paul Swabey, 23, said he was “appalled” when he tucked into the tasty dessert – after blundering staff said it was vegan-friendly.
He enjoyed the chain’s jackfruit pizza as a main and then headed off to the Plymouth restaurant’s Ice Cream Factory.
He told Plymouth Live: “I ate the ice cream, but the toppings when I checked the bottles clearly stated they contained milk. It’s like she just rushed it because it was busy.
“This is appalling. I am outraged, heartbroken in fact. I feel like my lifestyle has been mocked. It’s a mistake that shouldn’t have happened, I could have had an allergy to milk.”
Kori became a vegan because he is “passionate” about animals and said the blunder made him feel like his beliefs were not taken seriously by Pizza Hut staff.
He said: “Even though I haven’t been vegan long, it’s still something I’m passionate and serious about. I should be able to eat somewhere and know exactly what it is I’m eating.”
The diner said that when he complained the manager offered him a free meal – but he vowed never to return to the restaurant.
Pizza Hut has issued a grovelling apology to Kori and blamed the mistake on “human error”.
A spokesperson said: “Ensuring the welfare of our guests is extremely important to us. All of our nutritional and allergen information is available in a printed book in each of our restaurants and also online.
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“All of our staff receive specialist training, however due to the variety of ingredients used within the restaurant menu, and the diverse range of enquiries, as a rule we do direct guests to check the information for themselves through the formats available.
“We’re sorry that in this instance, the wrong information was given to the customer as a result of human error.
“We are in contact with the customer and are taking appropriate action at this restaurant to make sure it doesn’t happen again.”
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News Pictures Pizza Hut forced to apologise to angry vegan after he was served dairy ice cream
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